How selling works

Pick a name and a web address. The address is what buyers see — yourname.trademyrocks.com — and you can change it later without breaking links you've already shared.

Add a logo and a banner if you have them. Neither is required; a shop without them still looks finished.

Add whichever you actually use — PayPal, Venmo, Zelle, Cash App, Square, Stripe, cash on collection, cheque. Buyers see your handle after they claim an item, because that's how they pay you.

One thing worth knowing: Zelle and Cash App are usually registered to a mobile number, and that number is what a buyer will see. Use an email-registered account if you'd rather not share it.

Card rails cost you a percentage; cash, cheque and Zelle don't. You can offer buyers a small discount for using the free ones — it's optional, and you set the number.

• Photograph it on a plain background in daylight. The first photo is the one buyers see in search — make it the honest one, not the flattering one.
• Say what it is, where it came from, and what has been done to it. Treatment matters more than anything else here: dyed, heated, stabilised, reconstituted. Say so.
• Weight and size in whatever units you actually use — grams, ounces, pounds, carats, inches, millimetres.
• Price it, then choose a shipping option. Heavy things can opt out of your free-shipping offer so a 40 lb box of rough doesn’t cost you money.

Sold by the pound rather than the piece? Choose that, and set how much you have. Buyers pick an amount and it comes off your stock automatically.

The buyer claims the item. That takes it off sale immediately so nobody else can buy the same stone, and we email you both.

You then invoice them and they pay you directly — we never see the money and never take a cut of it. Confirm the payment in your dashboard once it lands, and only then ship.

If a buyer goes quiet, cancel the order. The item goes straight back on sale.

Buy your label wherever you already do — Pirate Ship, the post office, whatever you use. Copy the buyer's address with one tap, then paste the tracking number back in and we'll tell them, with a link straight to the carrier.

Tracking is optional. Plenty of small parcels go without it.

Download your sales and your inventory as spreadsheets any time, filtered by date — for your accountant, or just to keep. Text only, no photos, so they open straight in Excel.

What was written on a listing is frozen when it sells, and both you and the buyer get it by email. That protects you as much as them: if someone later says you described a stone differently, the record is in both inboxes and neither of you can edit it.

• We never hold your money. There is no payout, no balance, no waiting period — the buyer pays you.
• We don’t arbitrate disputes. We can’t: we never had the money. Describe things honestly and most of this never comes up.
• Sales tax is yours to work out. We don’t calculate or collect it, and the exports give you what your accountant needs.
• A free shop can have 10 items listed at once. Sell them and list ten more — there’s no monthly limit.